Uptown Barbershop
517 4th St, Bremerton, WA 98337
Bremerton, WA 98337
schedule Opening Hours
| Monday | 10 AM - 6 PM |
| Tuesday | 10 AM - 6 PM |
| Wednesday | 10 AM - 6 PM |
| Thursday | 10 AM - 6 PM |
| Friday | 10 AM - 6 PM |
| Saturday | 10 AM - 5 PM |
| Sunday | 10 AM - 5 PM |
What People Mention
reviews Reviews (10)
Tim Gordon
3 months ago
My appointment was at 4pm… I arrived 15 min prior like I was told to when reserving an appointment. I sat for an hour waiting for my haircut and the guy was still not done the same cut…. I got up and left…Completely unacceptable and I will never be coming back to this barbershop.
Owner's response
Thank you for taking the time to leave this review. I want to sincerely apologize for your experience. I am the owner of the shop, and I take a great deal of pride in both the quality of our work and respecting our clients’ time. What you experienced is not acceptable and is not reflective of the standards I expect in my shop.<br>I had already identified time management issues that day and addressed one affected client, and I was actively trying to track down your appointment as well. I truly appreciate you bringing this to my attention, as feedback like this helps ensure these situations are corrected.<br>I would really like the opportunity to make this right. I’d be happy to offer you two complimentary haircuts with me personally. If you’re open to it, please feel free to reach out to the shop directly and I’ll take care of everything.<br>Thank you again for your honesty, and I’m sorry we missed the mark during your visit.<br>Sincerely,<br>Sheena<br>Owner, Uptown Barbershop
Ramiel Behrens
4 months ago
Watching Sheena grow from an employee to the owner of Uptown Barber Shop has been such an amazing experience. I’ve been a client since 2021, and I can’t recommend this place enough. She is excellent, proficient, and just the sweetest person. Her consistency is unmatched—I’m always thankful to rely on her for a top-tier haircut every single time. Beyond the cut, the shop itself is so comforting and welcoming. The entire staff is friendly, and booking appointments online through Squire is always super easy. She even cut my brother’s hair once, and it’s still an unforgettable memory for us. Grateful to have found a barber and a shop I can trust!
Imari Rivera
5 months ago
I saw Tiarra today and I was very pleased! She was welcoming, thorough, and made me feel comfortable. I will be returning!
Allison “Machete” Brethour
5 months ago
Joe absolutely rescued me! Uptown Barbershop is the best place to go. I would recommend them to anyone. These are knowledgeable and talented professionals that You can trust.
Raquel Flores
5 months ago
My son who has autism got his hair done here and the barber really took the time to make sure his cut looked perfect and was patient with my son moving around. My son recieved the best haircut he's had and we will continue to bring him back.
Sean Gleason
5 months ago
Scheduled a haircut appointment, came in, they said I never did. Weird. Mistakes happen, could've been me could've been them. Scheduled an appointment for later that day. Came in, sat there for 45 minutes past my appointment time, asked for a refund and left. 🤷♂️
Soyla
9 months ago
Took my husband here today to get a well needed and deserved cut from the stylist Sera and we had such a great experience. Sera was super friendly and worked quickly and efficiently. His haircut looks so so good! He will definitely be going back
Owner's response
Thank you so much for the kind words! We're glad you and your husband had a great experience with Sera—she’ll be so happy to hear this! We can’t wait to have him back in the chair! 💈✂️<br>
Michael Simmons
10 months ago
***EDIT: To make this CRYSTAL clear, as a customer-centric business owner, I'm thankful this is forever captured in a Google review. Blaming a potential client and losing business for your independent contractor is unreal. Free lesson: if someone leaves a poor review, don't blame them. Look for a solution to help with the issue. The system incorrectly flagged me for non-payment when I had never been (and never will go) to your establishment. I had never even used Squire before, but because of a glitch in the software, it would not allow me to pay or to continue with non-payment. It did, however, allow me to book with another local barber who now has my business. Maybe you should focus on positive customer service responses and finding solutions instead of blaming the people trying to line your pockets—just a thought. The more you know…🌈 When a potential client calls to let you know that the online booking service (Squire) isn't working properly and they would like to make an appointment with Darcy this afternoon, maybe try to help them schedule it. As a small business owner who utilizes third-party online booking software, I would never say, “We don't book over the phone,” and not offer any solutions for potential clients. We tried Darcy. Sorry.
Owner's response
UPDATE : <br>Thank you for your follow-up. We always welcome feedback, even when our policies aren’t a fit for everyone.<br><br>To clarify: all appointments must be booked online through our third-party system, Squire. This policy is in place to protect our barbers, who are independent contractors, and helps prevent no-shows, which directly affect their income. This system is also in place at the request of the barbers themselves, and as the shop owner, I’m honoring that request.<br><br>My mother, Darcy, was available at the time you attempted to book, but her schedule filled shortly after. There’s no need to continue apologizing to her she wasn’t involved in this situation and is now fully booked.<br><br>As explained during our call, your Squire account was flagged for a previous balance. Even after walking you through the “pay in person” option, the system continued to restrict access. This is a security feature within Squire, not something we have control over. Meanwhile, our system is functioning as expected, with other clients booking successfully and our barbers staying consistently busy.<br><br>While we understand you're a small business owner, that does not mean you understand the inner workings of ours. We’ve built our systems and policies intentionally based on real experience, to support our staff and maintain a high standard of service. We are consistently busy and grateful to serve a loyal clientele that aligns with our structure and expectations.<br><br>We wish you the best with your new barber and will continue focusing on the clients who are the best fit for our shop.<br><br>I'd like to clarify a few things for transparency.<br><br>As a small business owner, I’ve put policies in place to protect my barbers who are independent contractors and do not get paid for no-shows. One of those policies is that all appointments must be booked online through Squire with a card on file. This applies to everyone, including clients requesting my mother, Darcy, who is one of our barbers. The policy is clearly stated on our website, and we do not take appointments over the phone.<br><br>The caller mentioned the system said they owed a balance. I personally explained how to use the “pay in person” option, but the system continued flagging their account. That’s an issue on the user’s end, not ours. Our booking system is functioning properly. Clients are booking daily, and we are nearly fully booked.<br><br>Leaving a 1-star review due to a personal account issue and a clearly communicated policy, both beyond our control, is unfair. We stand by our booking process, which is in place to protect our team and ensure consistent, professional service.
Michael Simmons
10 months ago
I recently got a haircut at uptown barber, and I’m thrilled with the results! The stylist was incredibly attentive, taking the time to understand exactly what I wanted while offering expert suggestions to suit my face shape and hair type. The atmosphere was welcoming, with a clean and modern setup that made me feel relaxed from the moment I walked in. The cut itself is sharp, precise, and exactly what I envisioned—versatile enough for both casual and professional settings. They used high-quality products, and the attention to detail was impressive, from the clean lines to the perfect fade. The price was reasonable for the level of skill and service, and I left feeling confident and refreshed. I’ll definitely be back for my next trim! Highly recommend!
Owner's response
Thank you so much for your amazing review! We're thrilled to hear that you had such a great experience at Uptown Barbershop. It means a lot to us that you felt heard, comfortable, and confident with your haircut. Our team takes pride in delivering precision cuts tailored to each client, and it's wonderful to know that the attention to detail and atmosphere stood out to you. We truly appreciate your recommendation and can’t wait to welcome you back for your next trim. Thanks again for your support! 💈✨<br>
Steven Bergeaux
a year ago
Edit: I respect that you all have been cutting hair for a long time. I've also been requesting this same cut from barbers up and down the west coast for a long time. It has never been left that long, including after my first visit with the same request. "Completely silent" may have been a slight exaggeration, though the attempts at conversation were cold and curt. Again, I've been in a lot of barber shops. I know when there's a comfortable silence and when the vibes aren't right. I didn't feel comfortable asking Lana to cut more. She seemed like she wanted to go home. That makes more sense now that you mention it was the end of the shift. The fade and cut lasted 11 minutes. If not for the music, it was completely silent - no one speaking to each other. The cut was pretty good, but my hair was left long enough that my wife asked if it was cut at all.
Owner's response
Thank you for your feedback. After reviewing the footage, I can confirm that your service lasted at least 20 minutes. You requested a #2 to a #1 with skin on the bottom, and your barber completed that as requested, verifying the length with you before finishing.<br><br>Regarding the atmosphere, Diana was performing a beard trim with hot towel services, which we keep quiet to maintain a relaxing experience. However, I could hear that Lana was engaging with you during your cut. As it was close to closing, our third barber was cleaning up between clients.<br><br>With over 20 years of experience, we take pride in providing efficient and high-quality haircuts. A simple fade, especially on hair that is easy to work with, may not take long for us to execute precisely. Extending the time unnecessarily wouldn’t improve the quality of the cut.<br><br>This was your second visit with us, and we appreciate your return. Since the service was provided on January 24th, we are unable to offer a length adjustment at this time. However, in the future, if you ever have concerns about the length, we encourage you to let us know within a week so we can make any necessary adjustments at no charge. We value your business and hope to see you again!
