The Palace Barber Shop
790 Auburn Wy N, Auburn, WA 98002
Auburn, WA 98002
schedule Opening Hours
| Monday | 9 AM - 7 PM |
| Tuesday | 9 AM - 7 PM |
| Wednesday | 9 AM - 7 PM |
| Thursday | 9 AM - 7 PM |
| Friday | 9 AM - 7 PM |
| Saturday | 9 AM - 7 PM |
| Sunday | 9 AM - 7 PM |
What People Mention
reviews Reviews (10)
Jose M. (Pure Motion Detailing)
Edited 2 months ago
I stopped by as a walk-in after another shop nearby was running late. The experience felt rushed once more clients came in, and the final result wasn’t as clean as I expected. There were visible blend lines around the sideburns, and communication about the service could have been clearer. I’ve seen good work come out of this shop before, but this particular visit didn’t meet expectations. If you visit, I’d recommend booking ahead rather than walking in to avoid a rushed cut.
Armando Castañeda
2 months ago
One hell of an owner. Late. Disrespectful. Promotes early cuts but wait till shop is open to get there late.
Dhruv “Drew” Thakkar
6 months ago
Looks like this guy Josh lives up to his reputation. Not friendly at all - has an attitude problem. If your work was good attitude is understandable but his works terrible as well. Terrible haircut plus doesn’t even keep a blow dryer to get rid of the hair. I got a fade which he did half decent job of and left the side burns as is - I had to tell him 3 times to remove it before he did it. Very annoying - I’d never go back to him. Other people in the shop seemed friendly but when I arrived he was the only one sitting in the shop. Looks like I had the bad luck.
Owner's response
Hello Drew, We are truly sorry to hear about your experience and sincerely apologize that we did not meet your expectations this time. At our shop we always strive to make every client feel comfortable and happy with their service, and we regret that this was not the case during your visit. <br><br>We would greatly appreciate it if you could give another one of our barbers or stylists the opportunity to serve you—we are confident you’ll have a completely different and positive experience.<br><br>You are welcome to message me directly at 206 746 9096, and I will personally make sure you are well taken care of the way u deserve too. Thank you for sharing your feedback as it truly helps us improve everyday. we truly hope to welcome you back soon.
Vlad Biletskyi
7 months ago
I talked to a woman that really tried with me to understand what I was going for. Another man came in to help her, didn’t know their names but they both did a great job. I got some highlights and a haircut. I showed them some pictures and was out in 2 hours. They tried their best to get as close as possible to the picture and it turned out great!
Owner's response
thank you for visiting us
Wladlaice Stasiuk
7 months ago
I had a really bad experience at the barbershop. I specifically requested one barber, but they sat me down with an intern. I was hoping for a voluminous haircut, but it ended up looking like a military cut. Definitely wouldn't recommend it.
Owner's response
hello, thank you sharing your feedback.with all due respect,I wold like to clarify that our team has many years of experience with both clipper and scissors.I personally assisted my colleagues during you haircut, and I can assure you that he delivered excellent work. He left the volume as you initially requested, and later, at your indication, he adjusted the length following your instructions.<br>We are always committed to providing quality service, and while it is unfortunate to see our work discredited, we sincerely wish you the best and many blessings for you and your family.
Desmond Phillips
10 months ago
If I could give No stars I would. Super unprofessional(Josh), I came all the way from Tacoma got there at 12(noon) he tells me to come back at the appointment time he gave me which was 2pm I leave back to I pull in at 1:59 go to open the door and it's locked I wait 10min no one shows up. I texted him no answer I leave for another 10min. Come back and he tells me he wasn't here because he left to the store, but now he can't do it because he has another appointment at 3pm after making an appointment with me for 2pm and being late then canceling on me. These people will never get a cent of my money I will gladly go anywhere else from now on if this is how they do business when all I needed was a simple haircut.
Owner's response
Hey Desmond, we are extremely sorry for the service you received as we are trying to improve the barbershop since we reopened not too long ago, if you would like I could give you a free haircut personally to apologize for how your experience went, we do have other barbers but were unfortunately not there that day. if you could give us a second opportunity, we would be happy to help you. Please call us or text this number. 206 746 9096 Maricela
Kat Garcia
Edited a year ago
My son went from long hair to a perfect taper fade in minutes. He got his hair cut by Singh and he did an amazing job. Super fine detail, I’m really picky about that and he did it flawlessly the first time with zero direction. He was very pleasant and patient and really delivered. Recently went back and my son got the worst hair cut of his life. I couldn’t convince him to go back in to have them fix it. The barber didn’t speak English at all and gave him straight across bangs with a chunk out in the front middle. Then there was hair hanging down in big chunks every where. It was supposed to be a taper fade, they shaved him all the way up like a bole cut. There was really no way to fix it besides shave it all off
Owner's response
Hi we sincerely apologize for your experience here. I understand exactly what you’re saying and again am sorry for the actions of a certain barbers , I would like for you to call me I will leave my number and I would like to know how we can take care of it. If you can please give me a call at 206-702-8282 . We really focus on customer service and making sure the client is satisfied, we are still in the process of making the right changes to make sure we provide the customer service we are expected to provide. I hope I hear from you <br>Thank you
Dante Broughton
Edited a year ago
It’s amazing how much of a difference 3 weeks can make! I really got to hand it to management here, I came 3 weeks ago and had a very bad experience initially, they made some personnel changes and remodeling around the shop and I must say they made some GREAT improvements. My experience here now is much better went from 1 star to 5 stars in 3 weeks. Management should really pat yourself on the back and keep up the good work! I will be back again soon. Thanks for the haircuts. My recommendation is try to book with “EZ” very personable and good with kids.
Owner's response
Hey my name is Elmedin I got by EZ , I sincerely apologize for your experience here at The palace barbershop we’re making big changes With the Barbers who are not professional, I understand exactly what your saying and again am sorry for the actions of a certain barbers , I will address it today. I would love for you to call me I will leave my number and I would love to offer you and your son each a free haircut from myself . If you can please give me a call 206-707-5863 . We really do focus on customer service and making sure the client is satisfied, we are still in the process of making the right changes to make sure we provide the customer service we are expected to provide. Again my apologies..I hope I hear from you <br>Thank you
Brett Moore
a year ago
Josh did an amazing job! I asked for a very short haircut since I am going out of town for work and don't know when I'll be able to get another one, he listened extremely well to what I asked for and completed the haircut in a very reasonable time without rushing. His people skills are the absolute best around and he really takes time to get to know his customers during the haircut, thank you Josh, I hope to see you again soon!
Owner's response
Thank you!
Alex Cadena
a year ago
I recently got my hair cut by Jessie, and he was fantastic! From the moment I walked in, he made me feel welcome with his friendly attitude. He really listened to what I wanted and gave me the best haircut I've ever had. Jessie's skill and attention to detail are amazing. Plus, he’s great to talk to, making the whole experience enjoyable. If you need a great barber, go see Jessie!
