The Atascocita Barber Shop

Owner's response

I am the owner of The shop and also the guy who cut your kids hair good enough for you to recommend your husband to start going. I apologize for his tragic experience. The employee you referenced in your review has been let go. I invite you to encourage your husband to visit my shop again and let me cut his hair myself. I am in 6 days a week and he is welcome to call ahead and I will personally do his cut. Once again I apologize for the cut he received.

Owner's response

My name is Jason, the guy who cut one of your boy's hair. I spoke to Mike to be sure that I was correct about which customer you were. We both remembered your visit to my shop. I asked my employee to explain his side of the story and I listened. There are a few things that concern me about your review. For starters, I do always strive to provide any customer a great haircut in my business rather the service is provided by myself or one of my employees. I do wish the final product was more to your liking. Now that I have expressed that I want to discuss your behavior in my place of business and also your children's behavior. I witnessed extremely unruly behavior in my place of business from your children. You allowed your children to literally run circles throughout my shop and scream at the top of their lungs while doing this. You also allowed your children to run behind and around my employee while he was trying to cut your son's hair. Another thing you allowed was your children to jump on my equipment, jerk handles, spin empty chairs, jump on the shampoo station, and lastly you allowed your kids to try yanking the headrest out of my chairs. All of this happened while you sat on your phone without saying a word, without acknowledging your children's disruptive behavior, oblivious to the screaming, blind to the nonstop running, and the destruction they attempted on my shop equipment. The entire shop was waiting for you to put your phone down and be a parent. You brought your children into a public business and allowed them to behave in extremely disruptive ways while you refused to intervene and you subjected everyone in my place of business to the results of your lack of parenting. I am generally over and beyond patient when it relates to children. I love kids and I understand every child has their days of hyperness, moodiness, quietness, sadness, etc. I always attempt to work with each and every child on a personal level with my full attention to their current mood. The parents who visit my shop will be the first to tell you how hard I try with children. But, when it came to your children's behavior in my shop, I literally had to say"Mam" to you SEVERAL TIMES to get you to look up from your phone so I could ask you to have your kids take a seat and stop tearing my equipment up. I had to ask you to parent your children while in my shop. You showed complete and utter disregard for your children's extremely disruptive behavior just as long as you could enjoy doing whatever you were doing on your phone. Your lack of effort to look up from your phone and parent your children created a high anxiety situation where Mike was trying his best while your children ran circles through his work station screaming and the child in his chair couldn't sit still because he wanted to jump out of the chair and join the party. So my suggestion if you truly want your children to have nice haircuts is this, prepare yourself to put your phone down and ACTIVELY parent your children and not allow them to completely disrupt the environment and be destructive. Put your phone down and give your children your attention. And work with myself or my employees to help keep your child calm and focused and sitting still in the chair so we can perform our best service. Your parental cooperation actually makes a difference! Lastly, after witnessing you not pay any attention to your children, and not at all use your voice to help the situation, I am confused as to why you would leave my shop and choose to make the effort to write a negative review on my business. You sat in my shop and flat out refused to use your voice to parent your children, then when I finally had enough and used my voice to get your attention and require you to set your phone down and ACTIVELY parent your children you looked frustrated, and now after all the chances to speak up and maintain parental control or work with my employee...the only time you speak up is to write a negative review?!