Scout's Barbershop
1003 Gallatin Ave, Nashville, TN 37206
Nashville, TN 37206
schedule Opening Hours
| Monday | 9 AM - 9 PM |
| Tuesday | 9 AM - 9 PM |
| Wednesday | 9 AM - 9 PM |
| Thursday | 9 AM - 9 PM |
| Friday | 9 AM - 9 PM |
| Saturday | 9 AM - 7 PM |
| Sunday | 11 AM - 7 PM |
What People Mention
reviews Reviews (10)
Justin Gibson
a month ago
I always get my hair cut by Damien Newbill, and he did a fantastic job as usual. I wish I could say the same for the employee, I believe named Nicole, at the front desk. She had a tattoo on her left wrist that read “loser”. I wasn’t offered a beverage once she checked me in, as seemed to be standard protocol for years now (I had to tell her exactly what I needed). That was forgivable, however when I was leaving, it seemed like the card reader was having trouble reading my card (Something that’s never occurred before there at Scout’s and nowhere else). Thereafter, when the card finally registered in their computer, she had the nerve to tell me that I should look into getting a new card. Nobody asked for her opinion in the matter, she just needed to do everything she could to help it process. The card works just fine everywhere else. So, great cut by Mr. Newbill as usual, but it came with an edgy attitude at the front desk that I’ve never experienced at Scout’s East, and I’ve been frequenting there for years. Hope that isn’t a regular practice moving ahead.
Owner's response
Hi Justin,<br><br>Thank you for the continued support and for the kind words about Damien. We’re lucky to have him, and I’m really glad he consistently delivers for you.<br><br>I do want to address the front desk concerns. Nicole’s tattoo or appearance isn’t something that reflects her professionalism, and I can assure you she wasn’t intending to be rude. Yesterday we were dealing with a company-wide system error that caused ongoing issues with our card readers and checkout process. It was a frustrating day across the board, and while that’s not an excuse, I’m sure she was a little frazzled trying to keep everything moving.<br><br>As far as the comment about your card, our chip readers can be pretty finicky, especially when the system is acting up. Her suggestion was meant to be helpful, not critical, and I’m sorry if it came across the wrong way.<br><br>We do typically offer beverages as part of the Scout’s experience, and I hate that it was missed during your visit. With everything going on with the systems that day, it was likely just an oversight while juggling the checkout issues.<br><br>We truly value you as a long-time guest at Scout’s East. If you feel Damien has continued to provide the five-star service you mentioned, we’d really appreciate you considering updating your review to reflect that. He absolutely deserves the recognition.<br><br>If you’d like to talk more about it directly, feel free to reach out to me at scoutseastnashville@gmail.com.<br><br>Hope to see you back in soon.<br><br>Best,<br>Toni Lummus, Manager
Laura Hoopes
a month ago
Victor is always amazing at what he does. He's incredibly skilled, professional, and has a calming presence about him. He has become our regular stylist for years now.
Owner's response
Laura,<br>That makes me so happy you’ve found your stylist! Victor is absolutely amazing and we’re so lucky he’s at Scout’s East. We appreciate your support over the years and look forward to many more!
Potter
a month ago
Called about hair coloring services and the woman, I think her name was Nicole, sounded very rude over the phone. It felt as though she thought I was wasting her time with my questions. I will be canceling my upcoming haircut appointment and going somewhere else.
Owner's response
Hi Potter,<br><br>I’m really sorry to hear that this was your experience. That isn’t how we want anyone to feel when they call with questions. Asking about color services is completely valid, and you should always feel welcomed and taken seriously.<br><br>If you’re open to it, I’d truly love for you to reconsider canceling your appointment. I’m the manager here as well as a color specialist, and I’d be more than happy to have you in my chair personally. I’d also love to offer you a complimentary consultation so we can go over your goals, answer every question, and make sure you feel confident and comfortable before moving forward.<br><br>If you’re willing to give us another shot, please reach out directly and I’ll make sure you’re taken care of. I’d really appreciate the opportunity to turn this around for you.<br><br>Best,<br>Toni Lummus, Manager<br>scoutseastnashville@gmail.com
trent wilson
a month ago
When I called to reschedule my appointment time, the receptionist was very rude over the phone. In person she was just as rude and responded to my “hi” with “do you have an appointment?”. I showed up 25 minutes early for my haircut and asked if I could drink my beer on the patio, after she told me no, she did not offer the beer. I then asked her for the beer and sat inside to drink it while I waited for my appointment. 25 minutes passed my appointment time, I finally approached the receptionist and asked if I could cancel without being charged a fee. Thankfully, that was the only time she showed me kindness and didn’t charge me a cancellation fee because I waited for over an hour and left with no haircut. I understand that a wait time is common when getting a haircut at a busy barbershop, but the lack of professionalism I experienced is what has motivated me to leave this review. Especially compared to the kindness I have received at other Scouts locations, this one fell short.
Owner's response
Hi Trent,<br><br>I really appreciate you taking the time to share this. I’m so sorry your visit felt frustrating and disappointing. That’s not the experience we want anyone to have when they walk through our doors. Waiting that long and feeling brushed off wouldn’t sit right with me either.<br><br>We genuinely care about how people are treated here, and I hate that we missed the mark with you. If you’re open to it, we’d truly love the chance to give you a much better experience next time you come in. Please feel free to reach out directly and we’ll make sure you’re taken care of.<br><br>Thanks again for the honest feedback. We hope to see you back soon so we can make it right.<br><br>Best,<br>Toni Lummus, Manager <br>scoutseastnashville@gmail.com
Brian Fuller
2 months ago
I’ve been getting my hair cut at the east location for a few years. Went in just about once a month for a cut. This last appointment I was just a little late by about 15 min due to some traffic getting over there. I got there and they told me they canceled my appointment and charged me. The girl behind the counter told me she sent me a message to check in. I never got this message. I showed her my phone to prove that I didn’t get it but she didn’t seem to believe me. I asked if I could just get a later appointment with the same stylist. She told me no and the best she could do is get me with someone else but I would also be charged for that as well. I also could see the girl I was getting my hair cut with and no one was in her chair. I understand everyone’s time is valuable and do take responsibility for not being on time. But to charge me and want to charge me again to be able to get a hair cut the same day is just a little ridiculous. I’d understand if I was a no-show but I was just a few minutes late, it’s not a habit of mine but it happens to the best of us. Especially in a place as busy as Nashville. Lost a customer
Owner's response
Brian,<br>Thank you for sharing this. I’m sorry this experience was frustrating, especially as a long-time guest.<br>I do want to clarify that we do have a cancellation/late policy, which has been in place for several years and is listed online at the time of booking or shared when appointments are made by phone. Arriving more than 10–15 minutes late may result in the appointment being canceled so the stylist can stay on schedule.<br>When this happens, the cancellation fee does apply, but we do offer a $5 courtesy discount for rebooking the same day as an effort to still accommodate our guests. Same goes for canceling the appointment within the hour.<br>I understand traffic happens, especially in Nashville, and I’m sorry this situation left a bad impression. We truly appreciate the time you spent with us and hope you try us out again. <br>If you have anymore questions or concerns, please reach out to scoutseastnashville@gmail.com<br>Best,<br>Toni, Manager
Riya Rana
3 months ago
Bailey was so great! So professional but also very personable and friendly at the same time. She took the time to understand what I wanted and answered the many questions I had about my cut, styling, and haircare in general. She made the whole experience feel very easy, laid back, and comfortable. I enjoyed talking to her and look forward to having my hair cut by her again. A 10 out of 10 experience.
Owner's response
Bailey is an actual earth angel! Happy you found your new go to gal at Scout’s East!
Alex Berger
3 months ago
Duckie is my gal at Scout’s East! She’s the one to go to if you want a really unique cut. She will work with you to develop your personal style, and have a good time while doing it! 🦆
Owner's response
Thanks so much, Alex! Duckie is great. Happy you found your new stylist!
Josh Carrio
4 months ago
B!!! B Beswick is who you need to book for your next fade people! I have had haircuts all over Nashville throughout the years but “B” is my favorite. My opinion, best fade and haircut that my hard earned money can buy. Go to Scouts in East, grab a free beverage (I have the 🍺 on tap) and meet B!
Owner's response
👏👏👏👏 YESSSS! So glad you’ve had the best experiences at our shop! Looking forward to seeing you soon!
Haley Collins
5 months ago
Riley was wonderful! Trimmed off all my dead layers and did nice face framing layers and bang trim. This was my first time at this Scouts location, and I’ll be back. I appreciate getting a quality cut without hours in the chair and lots of upselling.
Owner's response
Riley is a gem! Thanks for coming to check us out at the East location. We look forward to having you back in the future.
Griffin Sinclair
5 months ago
Wow. If I book an appointment 2 hours ago and then have to cancel it I get a fee charged? Sounds like a money grab to me. Especially when the barber has 4 available appointments that evening so I know it’s not a money loss for the barber or the shop - they were wide open. Used to get a cut about once a month here or once every 6 weeks now I’ll find somewhere else that’s not looking for a money grab. Thanks guys great policy of yours. PS I know this isn’t a black and white policy because I’ve called before and asked for a reschedule or cancellation within an hour of an appointment and it’s been fine. So either have the policy and enforce it 100% of the time or not at all. Because when you pick and choose when you enforce it, it feels personal. If someone wants to waive that “cancellation” fee and shoot me an email feel free. Otherwise great job enforcing the policy you guys are just doing your job (but corporate should seriously look into SAME DAY bookings being charged a fee still). Edit: Hello Toni! As I already said the appointment was made 2 hours before and the stylist still had 5 available appointments that night so don’t give me that “protect the stylists” line he was basically wide open for the night so yes it is a money grab since it was at no loss to the stylist. Thanks for the invite back but I’ll pass on returning and I’ll be recommending everyone I know to not go to any of your locations from now on especially due to how you handled this in that response. Best of luck on your business
Owner's response
Hi Griffin,<br>We understand that cancellation fees can be frustrating, but they’re not a “money grab.” They exist to protect our stylists, who rely on booked appointments for their income. When someone cancels last minute, that time is lost to them completely.<br><br>Our policy is clearly stated at booking and applies equally to everyone, regardless of how full the schedule appears. We do our best to be flexible when possible, but fairness and respect for our team’s time come first. We’re proud to stand behind a policy that values our stylists’ livelihoods as much as our clients’ time.<br><br>For transparency, you were not charged for this cancellation because the card on file declined due to being blocked by the bank for you not being present. However, if you choose to return in the future, the outstanding fee will need to be paid at the time of your next service.<br><br>Thank you for taking the time to share your feedback — we truly appreciate the opportunity to clarify our policies and hope this helps provide some understanding. If you have any questions or concerns, please contact me at: scoutseastnashville@gmail.com.<br><br>Best,<br>Toni
