Scout's Barbershop
811 Gleaves St, Nashville, TN 37203
Nashville, TN 37203
schedule Opening Hours
| Monday | 9 AM - 8 PM |
| Tuesday | 9 AM - 8 PM |
| Wednesday | 9 AM - 8 PM |
| Thursday | 9 AM - 8 PM |
| Friday | 9 AM - 8 PM |
| Saturday | 9 AM - 7 PM |
| Sunday | 11 AM - 7 PM |
What People Mention
reviews Reviews (10)
Summer Drake
a month ago
Yall I came to get my hair done here by Jess. I have extremely long and full hair and don’t trust many people with it. She gave me so much more life and let me tell youuu.. YOU COULDNT TELL ME NOTHING WHEN I LEFT THERE!! She will forever my only stylist 😍😍
Owner's response
Hi Summer! We are so happy Jess got you feeling amazing and that you found your forever stylist! Thank you for the kind words and taking the time to shout out Jess and leave us 5 stars, we appreciate it and will see you at your next appointment!
Christopher Amador
a month ago
Went in for a trim, showed a reference picture, got nothing close to what I asked for. Definitely went scissor happy. The barber didn’t even wet my hair for the cut.
Owner's response
We’re sorry to hear that your visit didn’t meet expectations. We take feedback like this seriously and are speaking directly with the stylist you saw to review the service.<br><br>If you’d be open to it, we’d also be happy to have one of our lead stylists take a look and make any adjustments within our 7-day redo window. Please feel free to reach out to the shop or email Scoutgulchmanager@gmail.com so we can help make this right.
patrick
a month ago
I had an appointment with Jacquelyn yesterday, and unfortunately it was one of the worst haircut experiences I have had in a long time. I asked for a simple fade, but from the moment she started, I could tell something was off. The final result looks nothing like a fade. There is no blending at all, and the sides look like a bowl cut. I am very disappointed because this was a basic request that should have been straightforward. I was hoping for a clean, professional look and instead now have to go to another barber to get it fixed. I would not recommend booking with Jacquelyn.
Owner's response
Hey Patrick,<br><br>Thank you for taking the time to share your feedback. I’m really sorry to hear that your experience didn’t meet your expectations. A fade should absolutely look clean and well blended, and I understand how frustrating it is to leave feeling disappointed.<br><br>We stand behind our work and offer complimentary adjustments within 7 days of your appointment. We would truly appreciate the opportunity to have one of our Lead Stylists take a look and make any necessary corrections for you.<br><br>Please feel free to call the shop or send us a message so we can get that scheduled at your convenience. We value your support and would love the chance to make this right.<br><br>Best,<br>Jessi - Manager at Scout's in the Gulch
Tommy
a month ago
I live in the neighborhood and am very glad to have Scout’s here in the Gulch! I’ve always had a great experience here. Highly recommend Jacquelyn, she’s the best!
Owner's response
Hi Tommy! Thank you so much for your kind words and we will be sure to pass this along to Jaquelyn as well! See you at your next cut!
Richard Dean
2 months ago
They literally choose to not answer the phone when they're booked up apparently so I just walked 15 minutes in the cold for them to tell me oh yeah we're booked up. There's about five more barbers around here. I'd recommend them over them.
Owner's response
Hi Richard,<br><br>Due to the severe weather here, our phones and internet were intermittently unavailable, and our team was managing scheduling in real time, as best they could. At the time of your visit, we were fully booked for the day and unable to accommodate walk-ins.<br><br>This was communicated by our receptionist upon your arrival. While we understand weather-related frustration, we did not “choose” to ignore calls, nor were we able to create availability where none existed.<br><br>We’re sorry we couldn’t take you today and wish you the best moving forward.
Christopher Dukes
2 months ago
This morning’s interaction at the Gulch location was one of the most unprofessional customer service experiences I’ve had in Nashville. It was 25 degrees, icy, and hazardous outside. I arrived at 9:46 AM for my 10:00 AM appointment at a location publicly listed as open at 9:00 AM. Instead of a greeting or a simple request to wait, the manager (of all people) addressed me with visible irritation and a dismissive tone, saying, “You have to come at 10.” This was not about timing. It was the look, the tone, and the attitude—condescending, demeaning, and unnecessary. I was made to feel like an inconvenience rather than a client. I have been a regular customer for 18 months. I am also a U.S. Army Major—someone who operates in high-pressure environments where respect and professionalism are not optional. No one should be spoken to this way, regardless of who they are. Policies can be enforced without contempt. Today, they were not. This experience ended my loyalty to this location.
Owner's response
We’re sorry to hear that this interaction left you feeling frustrated.<br><br>As noted in our email correspondence earlier this morning, this matter was already being addressed directly with you. We have been operating under limited, weather-adjusted hours due to the ice storm, prioritizing the safety of our staff and clients. Our team members who were able to make it in were doing their best to manage a challenging morning under those conditions.<br><br>To clarify, the individual you spoke with was not a manager, but a receptionist enforcing appointment start times while the shop was preparing to open.<br><br>While we understand that expectations can differ, we always strive to communicate policies respectfully and without intention to offend. That said, it sounds like your needs and expectations may be better served elsewhere, and we respect your decision to move on.<br><br>We wish you the best moving forward.
Grant Howell
3 months ago
Th stylists usually do a good job but the front desk staff was very rude, I showed up at the wrong time by mistake apologized and asked to reschedule. Said I didn’t mind the cancellation fee because it was my bad and asked if I can reschedule and she was very rude, wouldn’t do it and said you can do it online.
Philip Day
5 months ago
I have been going to scouts for almost 5 years. I had multiple different people cut my hair the first few times. I had an appointment with Jesi Shires and from then on she has helped me (4.5+years now). Amelia Fusco also cut my hair for a few months when Jesi was gone for a bit. Both Jesi and Amelia are extremely talented and great people. I highly recommend them and scouts.
Owner's response
Thank you so much for being a loyal client for almost five years! We’re so glad you’ve found your go-to people here. Jesi and Amelia are both incredible stylists and humans, and we’re lucky to have them on our team. We truly appreciate your continued support and trust in Scouts, can’t wait to see you again soon!
Abel Del Pino
a year ago
I usually don’t make comments but this was is important. I went to get a haircut for the first time since moving to Nashville. The place is very nice, environment, music, etc. However, the service was not good. I paid the lowest $32.00 plus tip, expecting a professional haircut. I asked for a low fade, something I always ask for. I am someone who has always liked to have my hair cut well, and I pay attention to the techniques. But since she started to cut my hair I realized that something was not right, she didn't ask me any questions during the time she was cutting my hair and the result was not adequate, not very professional. I won't say the name because it doesn't make sense, the company must review the quality of employees. Hope they improve!
Owner's response
Dear Abel,<br><br>Thank you for taking the time to share your feedback with us. We genuinely appreciate your honesty and regret to hear that your experience did not meet your expectations.<br><br>We strive to provide high-quality service to all our clients, and it is clear we fell short in your case. Your comments about the technique and communication during your haircut are valuable, and we will be reviewing our processes to ensure improvements are made.<br><br>We would love the opportunity to make this right for you. If you could reach out to us via email at scoutsgulchmanager@gmail.com, we can discuss how to rectify the situation and ensure you receive the professional haircut you deserve.<br><br>Thank you again for your feedback, and we hope to have the chance to serve you better in the future.<br><br>-Jessi, Manager of Scout's Barbershop Gulch
Zach Wilson
4 years ago
All around excellent experience! I'm not a local so when I randomly walked in off the street I had no idea what to expect. Immediately, I was smacked in the face (in a good way) with a cozy atmosphere and the classy decor of the shop. Ever been smacked in the face with something cozy? Well come on in to this fine barber shop and you'll know what I mean. It's delightful. Anyways, I was welcomed by the staff right away as well. The receptionist was very helpful in getting me an appointment as soon as possible. I believe it was Ashley who cut my hair, and she did an exquisite job on my fade. She was friendly and conversational, as well informative during the cut. I've had many haircuts in my 26 years on this round ball (yes it's spherical, go away flat earthers), but this was easily one of the best experiences and cuts I've gotten. 11/10 would recommend
Owner's response
Hey Z! We are so happy you loved our shop and your cut with Ashley! Thank you for stopping in and leaving us a review, it means a lot!! Hope to see you again if you are ever in town again!
